Privacy Policy

Privacy and Cookies Policy

At Rainbow Counselling, we promise to:

  1. keep your personal information safe and secure, and
  2. explain clearly how we collect your data, how we store it, and what we do with it.

This privacy policy applies to the Rainbow website: whether you want information or use our services.

Rainbow services governed by this policy include any information you provide on the contact page of our website, but not face-to-face, telephone and webcam counselling services, or direct services where separate confidentiality statements apply as part of a contract.

Rainbow Counselling is the data controller and processor for the purposes of data shared with us. Registered Address: Broomhill Methodist Church, Fulwood Road, Broomhill, Sheffield, S10 3BD, United Kingdom.

This privacy notice and accompanying cookies policy lets you know how we collect, use, and keep safe your personal information.

If you have any queries about our Privacy Notice, please e-mail us on:

What information do we collect about you?

Information you give to us directly

We will collect and store information that you give us when you do the following things on our website:

  • Message a Counsellor directly through the website
  • Make an enquiry using the Contact Form
  • Apply for a job with us

Information you give to us indirectly

  • We store information about how you navigate our website, although this cannot be used to personally identify you.
  • We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter. This will depend on your own privacy settings on these individual channels, so make sure you check these first.

Depending on what you do on our website, we may collect and store the following types of personal information:

  • name
  • e-mail address
  • mobile or landline telephone number

How do we use your personal information?

We will use your personal information to do the following:

  • Provide you with information, or services you’ve requested.
  • Monitoring and evaluation: we use your personal information to inform and develop our service delivery.

How long will we keep your personal information?

At Rainbow, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected.

This is in line with guidance from the Information Commissioner’s Office.

Do you share my information with anyone else?

We will only use your personal information for the purposes for which it was obtained in the first place. We will NOT share it with any third parties, and you will not receive any communications from other organisations as a result of having provided us with your contact details.

However, there is one very specific way in which your data might be shared:

  • Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.

Keeping your personal information safe

We have both digital and operational safeguards to make sure your data is secure at Rainbow.

There are, however, inherent risks to passing information over public networks, and Rainbow cannot 100% guarantee the security of data handled in this way.

Rainbow’s web servers are located in England.

Your rights and managing your own data

You have the right to request access to the personal information that Rainbow stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted.

If you’d like to make a request relating to any of the rights above, please e-mail us on:

Changes to our privacy policy

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

(Last updated: 5th December 2019)


Cookies are small text files that are automatically downloaded and stored on your device whenever you visit a website. Cookies are used to help the website owner (in this case, Rainbow) to provide you with a smooth experience while you browse.

Why do we use cookies?

  • To make our website work
  • To collect anonymous data to gain insight into how visitors use our website
  • To allow you to share content with social networks like Twitter and Facebook.

Disabling and enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your browser.

Rainbow does not use cookies to collect any information that could personally identify you. Nor do we use cookies to pass on any personally identifiable information to third parties.

Summary of cookies we use

Cookie type Name(s) Purpose
Strictly Necessary PHPSESSIDv_csscached Used to enable the basic functioning of our website.
Cookie consent ci_cookie_consent Used to remember a visitor’s acceptance of our cookie notice.
Analytics (Google) _ga_gat


Used to collect information about how visitors use our Website. We use them in an anonymised form, including information to compile reports and to help us improve the website. The cookies collect information about the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Google’s Privacy Policy

In the course of a person’s visit to our website third-parties providing services on our website or having content embedded in our website may also place cookies on a user’s device to enable the functionality of their services and for their own purposes. We do not control how these third parties use cookies so our website users should refer to the third party’s own privacy and cookie policy. The table below details the third parties we have identified who may place cookies on a user’s device.

Facebook We enable users to follow our Facebook Page from our website. To provide this service Facebook places cookies on a user’s device for advertising purposes. If a user visits our site while logged-in to Facebook, they may place further cookies on a user’s device.

Facebook’s Privacy Policy

YouTube (Google) We embed videos from our official YouTube Channel.

Google’s Privacy Policy

Instagram We enable users to follow our Instagram Channel from our website.

Instagram’s Privacy Policy

Twitter We enable users to follow our Twitter Feed from our website.

Twitter’s Privacy Policy

DoubleClick (Google) As we use services from Google, they may also place cookies on a user’s device for targeting advertising across the web.

Google’s Privacy Policy

Controlling the use of cookies

Generally, you are able to manage the downloading of cookies by websites via your browser settings. Most browsers will automatically accept cookies unless you tell them otherwise – you can restrict, block or delete cookies. Please check your browser settings for more information on how to do this.

However, please be aware that if you set your browser to block cookies, some or all parts of the Rainbow website may not function.

You can find out more about cookies and discover how to manage them at: